Your privacy is our priority at fbkk
The personal information of every user registered on the fbkk platform is stored and managed with the highest level of security — this policy contains the details of that commitment.
1 Introduction & Scope
This Privacy Policy ("Policy") applies to both the authority operating the fbkk platform ("we", "our", "fbkk") and every user of this platform ("you", "your"). By visiting the fbkk.lat website or creating an account, you are considered to have fully accepted the terms of this Policy.
fbkk is a reliable online casino and sports betting platform for players in Bangladesh. We believe that you are the owner of your personal information. Our goal is therefore to always be transparent about what information we collect, why we collect it, and how we use it.
This Policy applies across all types of devices and access methods — it remains in effect whether you use fbkk through a desktop browser, mobile browser, or any connected application.
2 What information we collect
fbkk collects two types of information — information you provide directly, and information collected automatically while you use the platform.
Information you provide directly
- Full name and date of birth
- Email address
- Mobile number
- Residential address
- Identity verification documents (national ID card or passport)
- Payment account details (bKash, Nagad, Rocket, or Upay number)
- Messages or questions you send to customer support
Information collected automatically
- IP address and device identifier
- Browser type and operating system
- Platform access time and session information
- Pages visited and activity logs
- Information obtained from cookies and similar tracking technologies
- Gaming and betting history (stored securely)
- Financial transaction records
We collect only the information necessary for the safe and efficient operation of the platform.
3 Purpose of using your information
fbkk uses your information for the following specific purposes:
Account management and verification
Personal information is used to create your account, confirm your identity, and verify the validity of each transaction. This ensures account security and prevents unauthorized access.
Processing financial transactions
The relevant payment details are used to successfully complete deposits and withdrawals through bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳1,000 — every transaction is handled through secure channels.
Providing customer service
When you contact us via our 24/7 live chat or by email at [email protected], your information is used to provide you with accurate assistance. Support is available in both Bengali and English.
Platform improvement and analysis
We analyze aggregated data on user behavior to improve the gaming experience on fbkk. This analysis is always conducted in anonymized and aggregated form — no personal identity is revealed.
Fraud prevention and security
Information is used to implement the technical measures necessary to prevent money laundering, fraudulent activity, and unauthorized use. This protects the interests of all users.
Relevant communications
Email or other communication channels are used to send important account notifications, security alerts, and policy updates. Marketing messages are sent only with your consent.
4 Sharing and disclosure of information
fbkk never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment processors: Only the necessary information is shared with the relevant mobile financial service provider to complete transactions through bKash, Nagad, Rocket, and Upay.
- Technology partners: Trusted technology service providers engaged to operate the platform process information under strict confidentiality agreements.
- Legal obligations: Information may be disclosed as required by law in compliance with a valid order from a competent court or regulatory authority.
- Security and fraud prevention: In cases of serious fraudulent activity or suspected money laundering, the relevant authorities may be informed.
- Business transfer: In the event of a change of ownership or merger of fbkk, information may be transferred after notifying users in advance.
Outside the circumstances listed above, fbkk will never disclose your information without your consent.
5 Cookies and tracking technologies
fbkk uses cookies and similar technologies to maintain platform functionality and improve your gaming experience. Cookies are small data files stored on your device.
Essential cookies
Essential for login sessions, security tokens, and core platform functionality. These cannot be disabled.
Functional cookies
Used to remember language preferences and personalized settings. You can disable these, but you may lose some features.
Analytical cookies
Collect aggregated usage statistics for platform improvement. Data remains anonymous and no personal identity is revealed.
You can manage cookies from your browser settings. Keep in mind that disabling certain cookies may limit some of fbkk's functionality.
6 Data security measures
fbkk applies industry-standard technical and organizational measures to protect your information. Our security framework is structured across the following layers:
SSL encryption
All data exchanged between your browser and fbkk servers is protected by SSL encryption technology. When you see the padlock icon in your browser's address bar, your connection is secure.
Database security
Stored data is kept in encrypted databases. Access is restricted to authorized personnel only and every access is logged.
Identity verification
Strong password policies and two-step verification are provided for account login. Unusual login attempts are automatically detected and blocked.
Regular security reviews
Our technology team regularly conducts security audits and keeps systems updated in line with the latest cybersecurity standards.
While we strive to maintain the highest level of security, no digital system is completely impenetrable. If a data breach is suspected, we will promptly notify affected users.
7 Your rights and controls
fbkk believes that users are entitled to full control over their own information. You have the following rights:
Right to access your information
You may request at any time to know what information fbkk holds about you. We will provide a copy of that information within the designated timeframe.
Right to correct your information
If any information stored in your account is incorrect or incomplete, you may request a correction. For verifiable information, you may need to submit the required documents.
Right to delete your information
In certain circumstances you may request deletion of your personal information. However, some information may need to be retained due to legal obligations or ongoing dispute resolution.
Right to withdraw consent
You may opt out of marketing communications at any time. However, complete withdrawal from the processing of information that is essential for account management is not possible.
Right to data portability
You may request to receive the information you have provided in a structured, commonly readable format.
To exercise any of the rights listed above, contact us at [email protected].
8 Data retention period
fbkk retains your information only for as long as it is necessary to fulfill the purpose for which it was collected, or as required by legal obligations.
- Active account data: Retained for the duration the account is active and for a defined period thereafter.
- Financial transaction records: Retained for a specific period in accordance with applicable legal requirements.
- Inactive account data: After a prolonged period of inactivity, data may be anonymized or deleted, unless a legal requirement applies.
- Support communication records: Retained for a defined period for service quality improvement and dispute resolution.
9 Protection of minors
fbkk is for users aged 21 and above only. We do not knowingly collect any information from minors. If we become aware that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed.
If a guardian suspects that a minor is using fbkk, please contact [email protected] immediately.
10 Third-party services
The fbkk platform may use technology from game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers have their own privacy policies and may process certain technical data.
Transactions are processed in accordance with the privacy policies of payment service providers such as bKash, Nagad, Rocket (Dutch-Bangla Bank's mobile wallet), and Upay. fbkk is not responsible for the data practices of these organizations.
We recommend that you also read the privacy policies of the relevant third parties.
11 Changes to this Policy
fbkk may update this Privacy Policy from time to time. For significant changes, we will send a notification to your registered email address and note the date of the change on this page.
Continued use of the platform after any changes indicates that you have accepted the updated policy. We therefore recommend visiting this page regularly.
12 Contact us
If you have any questions, comments, or concerns about this Privacy Policy, or if you have any requests regarding your information, please contact us through the following:
Live chat support
Ask us your privacy-related questions directly in Bengali through our 24/7 live chat support. It is the most effective channel for the fastest response.
Email Support
For detailed requests or formal matters related to the right to information, write to our support email:
For requests related to fbkk's privacy policy, we provide assistance in both Bengali and English.
13 Related Policies
Alongside this privacy policy, please also read the following fbkk policies that govern your account and experience as a whole:
- Terms & Conditions — Overall terms and restrictions for using the platform
- Responsible Gaming — Guidelines for safe and balanced gaming habits
- About Us — Learn about the fbkk platform and our mission
- FAQ — Answers to common questions all in one page